Own and optimize end-to-end Demand-to-Retention (D2R) processes across the go-to-market lifecycle—from pipeline generation and forecasting to CPQ, billing, and renewals. Partner with Sales, Marketing, Finance, IT, and Deal Desk to improve pipeline visibility, forecast accuracy, and overall revenue performance. Leverage AI- powered tools (e.g., Claude code and similar platforms) to streamline workflows, enhance data quality, and drive smarter decision-making.

This role focuses on identifying gaps, re-engineering processes, and implementing scalable, automation-

driven solutions that improve efficiency and growth

About the Team

The team sits within Zoom Video Communications’s Go-To-Market and Revenue Operations function. They work cross-functionally with Sales, Finance, Legal, Customer Operations, and IT to build a scalable, compliant, and data-driven revenue engine. Focused on process excellence and systems strategy, the team enables scalable Go-To-Market growth and efficient revenue management.

Responsibilities

• Possessing comprehensive knowledge of the Revenue Operations lifecycle, including lead routing, data enrichment, qualification frameworks, pipeline governance, forecasting, deal desk processes, and renewals or expansions. Collaborating across Sales, Finance, Product, and Customer Success teams.

• Possessing experience utilizing AI tools (e.g., Claude, Claude Code, ChatGPT, and similar platforms with Salesforce CRM to automate workflows, enhance data accuracy, and drive insights.

• Demonstrating expertise in designing and implementing AI-driven process improvements for lea routing, enrichment, scoring, forecasting accuracy, and pipeline health analysis.

• Optimizing workflows and governance structures across the revenue tech stack to improve operational efficiency.

• Identifying process gaps and drive continuous improvements across systems and workflows

• Supporting enablement and adoption of new processes, tools, and automation initiatives

What we’re looking for

• Hold qualifications in Business, Finance, or a related field of study

• Bring over 5 years of experience in operational roles related to market strategies, revenue processes, or business workflows, with required proficiency in Salesforce CRM (SFDC). Demonstrate familiarity with diverse sales and marketing tools, such as Leadspace, LeanData, Clari, Clay, Apollo, ZoomInfo,

• Zuora or similar CPQ systems, Lusha, or equivalent platforms. Have good experience with AI/automation tools such as Claude, GPT-based tools, or similar platforms for workflow automation, analysis, or data operations

• Have previous experience in revenue operations in a SaaS environment

• Have good communication and stakeholder management skills to drive RevOps process optimization and reengineering across global teams (US, UK, EU, APAC).

• Have good organizational and project management capabilities,

• Be able to operate in a global work environment, with flexibility to align working hours (up to ~11 PM IST) to support EMEA, APAC, and U.S. stakeholders

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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