Carrier Engineer, Telco Operations

What you can expect

You will design and operate carrier-grade voice and messaging infrastructure connecting global telecom partners. You'll architect SIP trunking solutions and manage carrier relationships to expand services into new markets. Your work ensures regulatory compliance, network reliability, and high-quality communications for millions of users.

About the Team

We deliver global voice and messaging services through carrier partnerships. Our team collaborates across engineering, operations, and commercial functions. We enable reliable communications infrastructure that connects users worldwide.

What we’re looking for

• Hold Bachelor's or equivalent practical experience in Information Technology or related field.

• Demonstrate 6+ years designing, implementing, or troubleshooting SIP trunking in carrier or enterprise environments.

• Apply knowledge of VoIP signaling protocols including SIP, RTP, UDP, TLS, and SRTP.

• Manage carrier interconnects and understand voice routing, codecs, and call flows.

• Work with RESTful APIs, webhooks, and authentication methods for carrier integration.

• Collaborate across time zones with sufficient overlap for US-based team coordination.

• Apply BGP routing protocol knowledge for VoIP service design and transport.

• Utilize experience with SBCs such as AudioCodes, Oracle/Acme, or Ribbon.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.