About the team
Supporting Zillow’s fast-growing Rentals organization, the Senior HR Business Partner will be a key resource for managers, leaders, and People org partners across a dynamic, high-velocity business. The Rentals org encompasses a fast-scaling sales and product organization alongside a growing operations function — creating a rich and complex people environment that requires a skilled, adaptable HR partner who can help scale people processes.We are looking for a highly motivated HR professional with a strong desire to learn and grow within a dynamic HR environment. A key component of success will be your ability to easily adapt and thrive amidst an ever-changing organizational landscape and evolving business needs, demonstrating resilience and agility.
You will build and maintain robust, trust-based relationships with employees at all levels, including senior leadership (VP/SVP), business partners, and cross-functional centers of excellence teams. This role combines proactive, strategic HR support with operational excellence in service of the Rentals organization.
About the role
Serve as the primary day-to-day HR point of contact for business leaders, Directors, and front-line managers across the Rentals organization — spanning sales, product, and operations — building effective, trust-based working relationships at every level.
Execute high-impact coaching and consultation for senior leaders and managers on complex performance management, organizational development, and leadership capabilities.
Proactively design and implement scalable, strategic HR programs and solutions that drive business outcomes and organizational effectiveness across the full Rentals portfolio.
Provide strategic guidance on organizational design, workforce planning, performance management, and compliance; own the operational follow-through on complex organizational changes and leadership decisions within a rapidly growing environment.
Conduct investigations of workplace policy violations with guidance from the HR Director.
Partner with Rentals leaders and the broader people team to develop and execute unified HR strategies that champion growth, innovation, and organizational effectiveness — including implementing programs, processes, and tools.
Assess human resources needs across your Rentals client groups — spanning sales, product, and operations — in areas such as performance management, employee relations, compensation, career development, and leadership development, and drive appropriate solutions in partnership with the HR Director and COE people org partners.
Support the communication, rollout, and execution of cyclical HR programs and initiatives for your client groups (e.g., calibration, annual reviews, compensation planning, engagement surveys), with a lens toward the unique rhythms and pressures of a high-growth rentals business.
Leverage data and feedback to identify trends and recommend actions to improve team health, retention, and performance across the Rentals organization.
Who you are
You are able to achieve results and manage an autonomous workflow, with some oversight, in a fast-paced, ever-changing environment with multiple and sometimes shifting priorities — and you can navigate managers and leaders through complex people challenges unique to high-growth sales and operations orgs; heavy in change management.
You have knowledge of HR policies, procedures, compliance, and practices, with experience developing, executing, and maintaining HR projects and programs.
You have a strong understanding of HR Centers of Excellence (COEs), understand how the pieces fit together within an HR organization, and can effectively partner with these groups to proactively improve organizational outcomes.
You have a demonstrated ability to diagnose people problems using critical thinking and identify and drive appropriate solutions, with experience in employee relations, change management, coaching managers, and conflict resolution strategies.
You bring effective verbal and written communication and presentation skills, with high attention to detail and a demonstrated ability to maintain a high level of confidentiality and integrity with executive presence.
You are digitally fluent across Google Workspace tools (Docs, Sheets, Slides, AI) and have a proficient understanding of HRIS systems (Workday preferred) and HR reporting.
Qualifications
Bachelor's degree in Human Resources Management, Business Administration or related field preferred.
5–8 years of experience in HR; ideally in the HR Business Partner space working with large, dynamic organizations, with prior exposure to sales, product, or operations client groups strongly preferred
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.