About the team
At Zillow, the top real estate website in the U.S., we’re on a mission to help people get home. We’re building innovative, connected, and equitable solutions that support every step of the moving journey—whether buying, selling, renting, or financing.Talent Acquisition plays a critical role in enabling this mission. Our team partners closely with business leaders to attract and hire the talent that powers Zillow’s customer experience, service delivery, and revenue-driving operations.
About the role
As a Senior Recruiter, you will lead recruiting across Zillow’s U.S. Customer Operations organization, supporting roles in Connections, Customer Experience, Customer Support, and field-based teams.
This role operates with greater ownership and complexity, balancing hiring and delivery with strategic influence. You will partner closely with business leaders to shape hiring approaches, calibrate role requirements, and drive efficient, high-quality hiring outcomes across high-volume and programmatic hiring.
You may also flex across business areas to support evolving hiring priorities.
You Will Get To:
Own end-to-end recruiting for high-impact or complex Customer Operations roles and hiring programs
Partner with hiring managers to define hiring strategies, calibrate candidate profiles, and align on success criteria
Drive strong hiring outcomes across speed, quality, and candidate experience
Analyze funnel performance and recruiting metrics to identify gaps and improve conversion rates
Influence hiring decisions by providing market insights, candidate context, and data-driven recommendations
Identify and implement process improvements to increase efficiency and scalability
Support or lead recruiting initiatives, including class-based hiring programs and workflow enhancements
Mentor and support junior recruiters or sourcers, sharing best practices and improving team performance
Partner cross-functionally (HR, Compensation, Operations) to ensure smooth hiring execution
In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.
Who you are
5+ years of recruiting experience, including supporting high-volume, customer-facing, or operational roles
Experience owning end-to-end recruiting for complex or high-impact roles
Experience supporting U.S.-based hiring or partnering with U.S. business stakeholders is preferred
Proven ability to influence hiring managers and drive alignment
Strong analytical skills with experience using recruiting metrics to inform decisions
Experience improving recruiting processes or leading initiatives
Ability to operate with autonomy in fast-paced, evolving environments
Strong communication and stakeholder management skills
Experience mentoring others is a plus
Familiarity with ATS and recruiting tools
Must be physically based in Mexico.
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.