About the team
The Sales Enablement team equips Zillow’s go‑to‑market organization with the playbooks, training, tools, and insights they need to sell with consistency and impact. We partner closely with Zillow Preferred partners (i.e. real estate agents and Team Leads), Zillow Pro (including Follow Up Boss), and Zillow Home Loans to align messaging, improve field and partner agents readiness, and turn strategy into repeatable execution. Our scope includes new‑hire onboarding and continuous learning, content and pitch standardization, readiness programs for launches, CRM and sales‑system best practices, and outcome measurement (ramp time, adoption, win rate, and productivity). We work cross‑functionally with Sales Operations, Marketing, Product, and Finance to simplify the path from idea to adoption so field teams can focus on customers and deliver results.About the role
This role leads a team of sales product enablement program managers who own end-to-end; scoping problems, designing solutions, creating enablement content, delivering programs, measuring adoption, and iterating based on results. The Senior Manager partners closely with Sales Leadership, Product, Marketing, Business Operations, and other stakeholders to translate operational and product changes into actionable, high-impact certifications, process documents, learning engagements, and guided practice files. The Senior Manager will set the direction for the team, guiding goal-based outputs through excellent coaching, accountability, and prioritization. By improving sales effectiveness and influencing critical performance metrics, this role helps elevate the performance of the sales team and advance the organization’s GTM priorities.
What You Will Do
Product Enablement Direction
You will set the priority, direction, outputs, and SLAs for all product enablement development for the selling org.
Scope challenges, gather insights, and design high-impact solutions that improve sales performance.
Driving excellence in certification execution, documentation of product and process, and launch communications.
Translate operational and product changes into clear, actionable programs that drive adoption and results.
Develop materials to on-board new hires on core/strategic suite of products.
Catalog product knowledge documentation in a way that is easy to search, find, and use. Own governance and accountability for those updating core materials.
Cross-Functional Collaboration
Partner closely with Product, Marketing, Business Operations, and other stakeholders to align enablement with product launch timelines.
Serve as the subject-matter expert and trusted advisor for sales on product changes.
Maintain strong feedback loops to ensure programs are relevant, scalable, and high-impact.
Content Development and Delivery
Design, develop, and deliver high-quality enablement content, including playbooks, guides, process documents, frameworks, and workshops.
Lead live and virtual sessions, coaching managers and sellers on adoption of new processes and tools.
Pilot and iterate on new approaches to maximize learning, adoption, and behavioral change.
Measurement and Improvement
Defines and executes against success metrics for the team. Can translate output metrics into actionable input driven programming.
Analyzes adoption trends providing insights on product adoption. Leads content updates to increase adoption of core products.
Open to and promotes ideas and change where scalability and impact are clear.
Is scientific in your approach to hypothesis testing and launching.
Who you are
10+ years of experience in sales, sales enablement, field enablement, product marketing, or related fields.
Proven track record designing and delivering sales enablement initiatives that drive measurable sales outcomes.
Demonstrated ability to manage cross-functional initiatives without direct authority.
Deep understanding of sales motions, GTM execution, and performance drivers.
Skills & Capabilities
Strategic thinker who can translate high-level business goals into executable programs.
Highly organized with strong project and program management skills.
Excellent written and verbal communication skills, able to influence senior stakeholders.
Data-driven mindset with ability to measure, analyze, and iterate on program outcomes.
Comfortable operating in ambiguity and building scalable solutions.
Trusted partner with executive presence and a bias for action.
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.