About the team
Zillow is reimagining real estate to make home a reality for more people. As the most‑visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, trusted partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.Our efforts to streamline the real estate transaction are supported by a deep‑rooted culture of innovation, a commitment to redefining the employee experience, and a fundamental focus on Equity and Belonging. We also offer world‑class benefits, including comprehensive medical, dental, vision, life, and disability coverage, parental leave and family benefits, retirement contributions, and paid time off. Zillow is consistently recognized as a great place to work, including on lists such as the 100 Best Companies to Work For, the Glassdoor Employees’ Choice Award, the Bloomberg Gender‑Equality Index, the Human Rights Campaign Corporate Equality Index, and the TIME 100 Most Influential Companies list.
About the role
About The Team
The Home Loans Analytics team sits at the center of Zillow’s mission to make home a reality for more people by powering data‑driven decisions across our mortgage business. We partner closely with Sales, Operations, Product, and Engineering to understand how customers move through Zillow’s mortgage origination funnel and to identify opportunities to improve both their experience and our performance. Our work shapes strategy, optimizes operations, and helps more customers successfully finance their homes.
About The Role
As a Senior Business Intelligence Analyst, you will use data and analytical methods to drive high‑impact decisions for our Sales and Operations teams in the Zillow Home Loans business. You will own analyses that uncover opportunities to increase conversion and improve efficiency in Zillow’s mortgage origination funnel, helping more customers successfully finance their homes. You will partner with leaders across Sales, Operations, Product, and Engineering to shape the analytics roadmap, define the research agenda, and ensure your insights lead to concrete strategic and operational changes in the business.
You Will Get To
Define, measure, and report on success metrics for complex projects and pilots to evaluate performance and guide decision‑making.
Use data to identify high‑impact opportunities to improve sales performance, operational efficiency, and customer outcomes across the mortgage origination funnel.
Partner with Sales, Operations, and Product leaders to translate business challenges into analytic questions and deliver actionable, data‑driven recommendations.
Collaborate with Engineering teams to identify necessary data sources and provide clear requirements for datasets and data models needed for analytical use cases.
Work closely with internal customers to understand and refine requirements, designing analytic solutions that creatively solve complex business problems.
Who you are
Bachelor’s degree in a quantitative field or equivalent practical experience.
5–10 years of experience in an analytical role, using data to inform business decisions.
Experience communicating complex concepts to non‑technical stakeholders, with strong business acumen and the ability to connect customer problems to business strategy.
Strong bias for action, including applying the 80/20 rule to prioritize high‑impact analyses and estimate the impact and relative priority of potential projects.
Ability to independently design and communicate an analytical roadmap to peers and senior stakeholders.
Deep, intuitive understanding of core statistical concepts (e.g., probability, randomness, correlation, sampling distributions).
Expert in SQL and business intelligence/visualization tools (e.g., Tableau); experience with scripting and automation (such as Python or similar) is preferred.
Here at Zillow, we value the experience and perspective of candidates with non‑traditional backgrounds. If you have transferable skills or related experience, we encourage you to apply.
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.