About the team
As a Recruiter supporting Zillow’s Customer Experience Operations organization, you’ll help drive high-volume hiring across roles that power customer engagement and service delivery. This includes positions in Connections, Customer Experience, Customer Support, and field-based roles such as Photographers.Our team focuses on efficient, scalable hiring through class-based and pipeline-driven recruiting models.
About the role
This role is focused on executing full-cycle recruiting in a high-volume environment. You will manage multiple requisitions and hiring classes simultaneously, owning the process from intake through offer while ensuring speed, consistency, and a strong candidate experience.
You Will Get To:
Manage end-to-end recruiting for high-volume Customer Experience Operations roles, including class-based hiring programs
Partner with hiring managers to align on role requirements, hiring timelines, and candidate profiles
Review and screen high volumes of applicants efficiently while maintaining quality and consistency
Guide candidates through the interview process with clear communication and a positive experience
Coordinate interviews, collect feedback, and drive timely hiring decisions
Maintain strong candidate pipelines through inbound applicants and sourcing support
Support offer creation, extension, and closing processes
Track and manage recruiting metrics (pipeline health, conversion rates, time-to-fill)
Identify process inefficiencies and suggest improvements to increase speed and consistency
Collaborate with teammates to meet hiring targets and support team goals
In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.
Who you are
2–4 years of recruiting experience, preferably in high-volume or customer-facing role hiring
Experience managing multiple roles or class-based hiring programs simultaneously
Strong screening and candidate evaluation skills
Comfortable working in fast-paced, metrics-driven environments
Highly organized with strong time management skills
Effective communicator with candidates and stakeholders
Collaborative, adaptable, and solutions-oriented
Familiarity with ATS and recruiting tools
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.