About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team:

Upstart’s Tax team supports the company’s compliance, reporting, planning, and business advisory needs across federal, state, local, and operational tax matters. The team partners closely with Finance, Accounting, Legal, Compliance, Product, Engineering, Operations, and Data teams to support accurate tax reporting, thoughtful business decisions, and scalable tax processes.

As the Tax Manager, Tax Information Reporting at Upstart, you will lead key tax information reporting compliance processes, including Forms 1099 and 1098, backup withholding, tax ID verification, TIN matching, and IRS notice resolution. You will advise business and technology partners on the design and implementation of tax infrastructure that supports more automated, controlled, and scalable tax information reporting workflows. You will also partner closely with Servicing and Operations teams to support customer-facing tax processes, resolve tax-related customer issues, and help deliver the best possible customer experience. Depending on business needs and your background, this role may also support indirect tax filing and compliance processes.

How you’ll make an impact

• Lead tax information reporting compliance processes, including Forms 1099 and 1098, related corrections, reconciliations, documentation, and annual filing requirements.
• Manage backup withholding processes, including identifying withholding triggers, supporting calculation and remittance workflows, and maintaining related compliance controls.
• Oversee tax ID verification processes, including W-9 collection, TIN matching, exception resolution, and remediation of invalid or missing taxpayer information.
• Manage IRS notice resolution, including B-notices, penalty notices, filing discrepancies, and related correspondence with tax authorities or external advisors.
• Partner with Product, Engineering, Data, Operations, Servicing, Legal, Compliance, Finance, and Accounting teams to translate tax reporting requirements into practical business, data, systems, and customer support requirements.
• Collaborate with Servicing and Operations teams to improve customer-facing tax workflows, support clear customer communications, resolve escalations, and deliver an efficient and compliant customer experience.
• Advise on and help implement tax infrastructure improvements that reduce manual work, improve data quality, strengthen controls, and support automated tax information reporting workflows.
• Support indirect tax compliance processes, which may include filings, reconciliations, registrations, exemption documentation, or business advisory support, depending on company needs.
• Monitor changes in tax information reporting and related compliance requirements and assess impacts to Upstart’s processes, systems, controls, and customer-facing workflows.

Minimum Qualifications

• Bachelor’s degree in Accounting, Tax, Finance, Business, or equivalent practical experience.
• 5+ years of experience in tax compliance, tax operations, or tax information reporting.
• Experience with Forms 1099 and/or 1098 reporting, including data collection, validation, filing, corrections, and related documentation.
• Experience with backup withholding, W-9 processes, TIN matching, tax ID verification, and IRS notice resolution.
• Experience working with cross-functional partners on tax compliance processes, data requirements, systems implementation, customer support workflows, or operational improvements.

Preferred Qualifications

• CPA, EA, Master’s in Tax, or other relevant tax or accounting credential.
• Experience preparing, reviewing, or supporting Forms 1099-C and 1099-INT in a financial services, fintech, lending, or other high-volume transaction environment.
• Ability to translate tax technical requirements into business requirements, data requirements, controls, operational workflows, and customer support processes.
• Experience partnering with servicing, operations, customer support, or customer experience teams on compliance-related processes.
• Experience with tax reporting systems, tax engines, ERP systems, data warehouses, or workflow automation tools.
• Experience supporting indirect tax filings, state and local tax compliance, or tax operational processes.
• Skills in managing large datasets, reconciliations, exception reporting, and process documentation.
• Ability to collaborate across Product, Engineering, Data, Operations, Servicing, Legal, Compliance, Finance, and Accounting teams.

Position location This role is available in the following locations: Remote

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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