Location(s): US (remote), Boston (hybrid), or New York (hybrid) - EST preferred
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
At Toast, we don't just build software; we power the heartbeat of local communities. As a Product Designer on the Point of Sale team, you will shape the experiences that sit at the center of every restaurant's operation, the tools servers, bartenders, and front-of-house staff rely on hundreds of times a day to deliver excellent hospitality. Your mission is to make those moments fast, intuitive, and reliable, no matter how busy the floor gets.
Working within the POS team, you will partner with research, product, and engineering peers to turn complex operational workflows into seamless experiences across Toast's terminal and handheld surfaces. You'll immerse yourself in the fast-paced reality of restaurant service to understand the "why" behind every tap, swipe, and order modification, using your design expertise to create tools that help restaurant staff move with confidence, reduce errors, and focus on what matters most: the guest.
We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and help build the future of restaurant operations, we want you on the line with us.
A day in the life (Responsibilities)
- Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy.
- Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly.
- Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush.
- Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs.
- Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports.
- Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners.
- Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised.
- Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution.
What you'll need to thrive (Requirements)
- You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact.
- You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints.
- You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners.
- You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys.
- You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features.
- You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces.
- 3+ years in product design, showing clear progression from executing tasks to owning broader product outcomes.
Please include a portfolio link with your application.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Design and Engineering to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.