Go-Live Sales Coordinator Manager
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
We are looking for a Manager of Go-Live Sales Coordinators whose primary goal is to hire, train, and lead Toast’s G0-Live Sales Coordinator team. These Sales Coordinators are responsible for supporting a backlog of business to help move customers through the post-sale, pre-onboarding journey including: collecting financial and business information from the customers, realigning projects with the onboarding team that have gone stale, working cross-departmentally with sales and onboarding and maximizing the volume of projects that move forward each month.
This role will require close partnership with Sales Leadership and POS Onboarding Leadership. In this role, the Go-Live S/C Manager will be responsible for productivity, customer satisfaction, metrics analysis, performance management, and revenue of their team of Coordinators. This includes managing cross-functional relationships with POS Onboarding Consultants and Sales Leaders to find ways that drive the POS Onboarding team’s overall productivity and performance.
About this roll* (Responsibilities)
- Develop, support, and coach your team of Go-Live Sales Coordinators including 1:1’s, team meetings, and ongoing enablement and professional development
- Manage cross-functional relationships and customer expectations that contribute to a high level of customer satisfaction and project velocity
- Understanding the needs of the business to identify and target areas of opportunity within various project backlogs.
- Play a key role in interviewing, hiring, and enabling team members to support the goals of the business in scaling operations efficiently
Do you have the right ingredients*? (Requirements)
- At least 3 years of customer service, project management or payroll experience in comparable industries,
- Leadership experience is preferred, though a senior individual contributor may be considered.
- Strong leadership, teamwork, communication & cross-departmental collaboration skills
- Excellent customer service skills with the ability to coach and train others to do the same
- Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and proactively driving process improvements.
- Proficiency in Salesforce and the Google suite of software required.
The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.