Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
As a Engineering Manager II focused on Supply Chain, you will be accountable for delivering solutions that support business goals and for releasing features that drive value for our internal teams and Toast customers. Leading a team of Engineers, you will be responsible for validating technical decisions and guiding the team in building scalable technology. You will engage with business stakeholders, demoing solutions and gathering feedback as often as possible, as part of our agile delivery framework. When the time comes to test our solutions for quality, you manage the engagement between our development teams and their QA counterparts, ensuring testing is robust enough to provide confidence in the release. When issues are found, including in our production environments, you provide oversight and guidance to the teams, conduct root-cause analysis, and develop fixes. This role will have a wide area of ownership, supported by key Senior engineers, starting with the core Supply Chain activities that get inventory into the right places, as well as the Order Management flow, which ensures customers receive their deliveries on time. You will be a critical leader for the team and deliver high impact with great opportunity for future growth.
A day in the life (Responsibilities)
Manage the daily activities of Engineers who are delivering new features and enhancements critical to Toast's business growth:
- Oversee technical delivery operations for all Supply Chain systems, including NetSuite ERP, Salesforce, Advanced Planning Tools, Transportation and Warehouse Management Systems, 3rd Party Integrations, and other fit-for-purpose Supply Chain solutions.
- Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track/resolve issues, and meet delivery milestones.
- Mentor team members by identifying/developing opportunities for individual growth and setting a positive example for working in a team environment.
- Review deliverables for the team and contribute hands-on to complex delivery efforts.
- Provide Code Review expertise, actively reviewing solutions from the engineering team across platforms and tools under your ownership area.
- Facilitate release planning and capacity planning for the team’s initiatives.
- Lead collaborative discovery and execution ceremonies for engineering, research, design, and quality assurance peers.
Define a well-articulated vision for the short- and long-term technical roadmap of the domain; ensure that the impact aligns with the team and company strategy:
- Incorporate prior industry experience to shape the technical vision of the team.
- Build and maintain team technical roadmap utilizing planning tools.
- Consistently review tech debt and ensure these efforts are prioritized so work stays on track with our business needs and does not become a blocker.
Communicate clearly, knowledgeably, and transparently with cross-functional stakeholders (Supply Chain & Operations leaders and team members) to build trusted relationships that allow our engineers the freedom to experiment:
- Partner with Stakeholders in evaluating new technologies, ensuring they fit into our stack and meet the needs identified within the Discovery process.
- Confidently leverage preeminent domain expertise in service of team decision-making, sharing trade-offs with stakeholders where it helps to drive shared understanding.
- Continually evolve domain knowledge through ongoing customer, competitor, and market research, sharing the takeaways with your team and our business partners
What you'll need to thrive (Requirements)
- 10+ Years experience managing development initiatives from inception to deployment, including participating in architecture design and code reviews
- Experience delivering Supply Chain initiatives as part of/leading a technical team
- Bachelor’s degree in Computer Science or equivalent experience
- Well-versed in Supply Chain systems (Order Management, Warehouse & Transportation Management, Planning & Purchasing Systems, etc.) and technologies
- Implementation expertise and practical experience working on systems projects with large transactional volume involving complex system design across disparate systems.
- Experience in collaborating with product owners representing Supply Chain, Finance, Accounting, Sales, and Customer Service.
- Experience in developing and retaining a highly talented team.
What will help you stand out (Nonessential Skills/Nice to Haves)
- Hands-on experience developing and solutioning in NetSuite, including leading solution architecture and code reviews
- Experience with CI/CD best practices
- Experience working with cloud-based applications (Salesforce, Zuora, Shipium)
- Experience working with 3rd party development teams
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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