About the role
About the role
The PSE team's mission is to raise the technical ceiling of what Shopify's partner network is capable of building — by working hands-on with agency partners as dedicated technical strategists, bridging the field and Shopify's product teams, and scaling expertise across the ecosystem through education and community.
As a PSE, you work directly with our highest-potential agency and technology partners, giving them the technical depth, platform knowledge, and architectural thinking to deliver complex, high-stakes implementations at the highest level. This isn't a support role. You think in systems, work cross-functionally, and translate technical complexity into clear, actionable direction.
In EMEA, you'll own a sub-region and lead in its local ecosystem. Shopify is merchant-obsessed; in this role you're partner-obsessed. You'll know your partners' businesses, see where the ecosystem is falling short, and build the plan to fix it — as a self-starter who doesn't need a brief to get moving.
You'll get to do things like:
Own a sub-region of EMEA end to end, becoming the go-to technical leader for Shopify in that local partner ecosystem
Map your region's partner landscape, identify where the capability gaps and unmet needs are, and build and execute a plan to close them
Translate Shopify's merchant priorities and product bets into concrete opportunities for partners — and bring the partner perspective back into a merchant-obsessed company
Act as a technical Shopify expert for partners implementing the platform or integrating Shopify into an existing commerce technology stack
Deliver tailored technical training, onboarding, and consultations to selected partners
Run scalable programs (office hours, webinars, lunch and learns) that elevate technical knowledge across the broader partner network
Synthesize partner feedback and surface recurring technical pain points to Shopify's product and R&D teams — you're the voice of the partner ecosystem internally
Develop and maintain enablement resources: technical guides, best practices, and implementation playbooks
Speak at and attend events to represent Shopify to current and prospective partners
Mentor and coach other partner-facing teams at Shopify on technical aspects of the platform
Align with product and R&D on Shopify's roadmap and share partner feedback on released features
Qualifications
Experience in ecommerce, digital agencies, solutions engineering, implementation consulting, or a similar technical pre/post-sales role
Experience in the enterprise space where governance, stakeholder management, and change management matter as much as the technical build
Deep and wide expertise of the Shopify platform and its application ecosystem and integrations
Strong API knowledge (REST and GraphQL) for enterprise integrations
Experience working with highly technical and executive-level audiences and managing cross-functional stakeholders
Ability to gather, infer, and interpret complex business requirements and translate them into technical solutions
Solid understanding of cloud-based technologies and SaaS fundamentals
Strong communication skills — you can explain complex technical concepts clearly to both technical and non-technical audiences
Reflexive AI usage — you already use AI daily as a thought partner, researcher, and productivity multiplier, and you're always learning to use it better
A true self-starter — you don't wait for a brief. You spot the opportunity, shape the plan, and drive it through with minimal direction
Partner-obsessed — you understand how partners grow and make money, and you can translate what Shopify is building for merchants into opportunities partners can act on
Comfortable with ambiguity and able to prioritize competing demands without losing quality
A great video presence with confidence operating at an executive level
Travel of 30–40% across EMEA is expected for this role — partner offices, events, and ecosystem meetups.
Bonus experience
On top of the core qualifications, these would make you an even stronger fit:
Professional working proficiency in French or Spanish (or another European language) — EMEA is multi-market and it opens doors in the local ecosystem
An existing network in the UK or European agency and technology partner ecosystem
Experience building or scaling a partner enablement program
Hands-on experience with Shopify app design or theme development
Familiarity with headless or composable commerce architectures
Background in B2B, ERP integrations, or omnichannel commerce
Familiarity with version control systems (e.g., GitHub)
Prior experience in a partnerships or commercial org at a SaaS company