PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
Overview of the Role
PagerDuty is looking for a broadly talented Field Enablement Specialist, a strong "Utility Player" to join our Go to Market (GTM) Enablement team. You are a rare hybrid: part Data Scientist, part Instructional Designer, and part Operational Strategist. While the Principal team sets the vision, you are the one who builds the systems, models the impact, and ensures our knowledge ecosystem scales through automation.
This is a role for someone who thrives on variety. One day you'll be building a revenue impact model in Python or SQL; the next, you'll be using Generative AI to automate a global GTM communications launch or designing a high-fidelity learning module. You don't just "do training" - you optimize the entire enablement lifecycle through data and innovation.
Key Responsibilities
Data Modeling & Revenue Analytics (The "Data Science" Core):
- Build and maintain sophisticated data models that link enablement activity to hard revenue outcomes (e.g., win rates, ARR, pipeline growth and deal velocity).
- Leverage your data science background to identify "readiness gaps" before they impact the forecast, providing leadership with actionable field insights.
- Own the Tableau/Power BI enablement stack, turning raw Salesforce data into a narrative of field performance, working with existing team members to build out leading indicators of sales efficiency.
AI Innovation & Efficiency at Scale:
- Identify manual bottlenecks in the enablement process and eliminate them using AI agents, Gong and LLM-powered tools.
- Use generative AI to turn complex product documentation into bite-sized, role-based learning assets (video, text, and interactive sims).
- Architect our field content structure to ensure the field has a "single source of truth" that is just-in-time, on demand, searchable, modular, and AI-optimized.
Multi-Disciplinary Program Delivery:
- Where needed, in support of our Principals, rapidly develop high-quality, multi-modal content that adheres to adult learning principles while being engaging and modern.
- Help our centralized Corporate Communications function manage the drumbeat of field communications, ensuring product updates and sales plays are communicated clearly, concisely, and through the right channels (Slack, Email, Video, All Hands/Town Hall Meetings).
- Work cross-functionally with Product, Marketing, Biz Ops and Sales Ops to ensure enablement initiatives are synchronized with the broader business calendar.
Basic Qualifications:
- 2+ years in a high-growth Enablement, Sales Ops, or Revenue Ops function. You've seen what "scale" looks like and know how to build for it.
- Degree in Data Science, Business Analytics, or a related technical field is required. You are comfortable with data modeling and statistical analysis.
- Proficiency in SQL, Python, or R for data manipulation; mastery of Tableau/Power BI.
- Deep experience with Salesforce (SFDC) and Enablement Platforms (e.g., Highspot, Seismic, or Docebo).
- Demonstrated ability to use ChatGPT/Claude/Copilot for prompt engineering, content automation, and process efficiency.
- Exceptional writing and visual design skills. You can turn a 20-page product brief into a 2-minute "What You Need to Know" video or deck.
- Highly organized with experience using Asana, Monday.com, or Jira to manage multiple overlapping workstreams.
- Ability to travel domestically and internationally, but no more than 20% of work days in a year.
Preferred Qualifications:
- Experience building "Knowledge Graphs" or advanced content tagging schemas for enterprise-scale organizations.
- Familiarity with Value Selling, MEDDPICC, and Reverse Close Plans.
- Experience with Figma, Canva, or Synthesia for high-end, rapidly developed visual communication.
Why This Role?
This is a high-visibility "accelerator" role. You will have a front-row seat to how a global GTM engine runs, with the autonomy to experiment with the latest AI tools and the responsibility of proving the ROI of the entire department.
The base salary range for this position is 75,000 - 125,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.