About the Role
HubSpot's Flywheel organization is evolving how we think about the intersection of technology and people. The Business Acceleration and Transformation (BAT) team sits within CS Strategy and Operations and believes in making technology accessible and reimagining processes to unlock real value.
The Democratize Pod is BAT's newest initiative and it's building something that doesn't exist yet. We create radical transparency into GTM tool performance and friction, unifying all systems communication from critsit alerts to release updates to health metrics. As the Center of Excellence for GTM systems, we ensure teams never wonder "what tool should I use?", "why isn't this working?", or "what's coming next?" When key processes need reimagining for AI, we lead the transformation.
As a Senior BSA on the Democratize Pod, you'll be the technical engine behind that mission. You'll own the systems infrastructure that enables intake as intelligence, unified communications, and tech stack health visibility, working directly with CS reps and GTM leadership on one side, and cross-functional BAT and technical partners on the other. You'll have visibility to senior CSSO leadership and meaningful ownership from day one.
What You'll Do
Build Technical Solutions Within Our Systems: Use tools like Workato and HubSpot’s CRM to design, build, and maintain the workflows, automations, and processes that power BAT's operations. You'll own solutions end-to-end, from scoping through deployment and documentation — and you'll work to know whether what you built actually moved the needle.
Contribute to Process Reimagination: When a process is broken, don't automate it. Rethink it. Work cross-functionally to identify where AI can eliminate friction at the source, bring structure to ambiguous problems, and push for solutions that change how work gets done rather than just automating the current state.
Drive Intake as Intelligence: Support the technical layer behind BAT's intake process, including highlighting deflection opportunities, routing logic, and SLA visibility. Help ensure every request we receive is captured, routed correctly, and aggregated into signal we can act on.
Support Tech Stack Health Monitoring: Contribute to the reporting infrastructure that gives leaders and reps a clear picture of system performance. Help connect GTM tools to reporting infrastructure and feed the monthly tech stack health report with accurate, actionable data.
Help Build Systems Communication Infrastructure: We're actively building the systems that will power how BAT communicates with the business, from critsit alerting to release update cadences to stakeholder health reporting. You'll be part of standing that up, with room to grow your ownership as the infrastructure matures.
Partner Deeply with CS Reps and GTM Leadership: Embed yourself in how CS reps and GTM leaders actually work. Surface friction before they have to tell you about it, translate what you find into technical requirements, and build the business case for what needs to change. Be the person both sides trust, technical enough to build it, clear enough to explain it.
What We're Looking For
- 5+ years in SaaS operations, business systems, or related technical roles with proven technical experience owning solutions end-to-end in complex GTM environments
- Hands-on builder experience using iPaaS platforms (Workato strongly preferred) and direct experience working inside CRM platforms like HubSpot or Salesforce, configuring objects, building workflows, and troubleshooting within the system itself
- Strong stakeholder management working with both technical and non-technical partners; you know how to hold firm on technical constraints while keeping relationships intact
- Systems thinking; you see upstream and downstream impacts, think about what breaks three hops down the road, and design for longevity not just speed
- Ability to translate technical complexity into business language for reps, GTM leaders, and senior stakeholders
- Data fluency: you extract, validate, and analyze data to validate what you build and make better decisions about what comes next
- Strong business acumen: you connect what you build to outcomes, know how to measure whether something moved the needle, and can speak to impact in business terms not just technical ones
- Comfort with ambiguity; this is a pod that is actively building its own playbook, and you'll help write it. You don't need a perfect brief to get started; you figure it out, and you bring others along with you
- Experience with CRM platforms (HubSpot preferred) and GTM productivity tools strongly valued
Expectations (Hub 5 / Senior)
- Domain Expertise: Advanced; independently identifies systems needs, scopes solutions, and advises stakeholders on the right approach with manager-level support on the highest-stakes decisions
- Execution: Owns a project pipeline and quarterly roadmap, sets realistic timelines, manages stakeholders directly when blockers arise, and is comfortable navigating challenging prioritization discussions
- Impact: Mistakes may cause delays or require significant rework across multiple workstreams; recovering could delay a milestone by weeks but does not threaten annual plans
- Collaboration: Primary DRI on stakeholder relationships across CS reps and GTM leadership; largely independent in translating complex systems work into clear narratives for the right audience
- Change Agility: Resilient and adaptable; champions change, identifies opportunity within it, and supports others through transitions while maintaining productivity
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
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Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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