POS-22579

The FinTech Usage-based Billing (UBB) team is building HubSpot's usage metering and billing system to let customers pay for their HubSpot access based on feature usage. This gives them flexibility, cost predictability, and control over their spend, which helps them maximize how they grow with HubSpot. UBB represents a fundamental evolution in HubSpot’s monetization strategy, moving from traditional subscription models to dynamic pricing that scales with customer success. As the Product Manager of Customer Usage and Insight, you will lead the strategy and execution of the customer-facing experience that makes usage-based billing transparent, predictable, and valuable. Your focus will be ensuring customers have real-time visibility into their usage patterns, spending trajectory, and growth opportunities through intuitive dashboards, proactive alerts, and actionable insights that help them optimize their HubSpot investment. You will partner with a technical lead, several engineers, and UX partners, while collaborating closely with our Pricing Strategy team and go-to-market teams like Customer Success, Finance, and Legal to deliver experiences that drive both customer satisfaction and revenue growth.

In this role you’ll get to:

• Create a shared vision and cohesive roadmap for the future of this product area as a critical member of the Product Triad - our system for building product collaboratively and strategically
• Drive alignment, set goals, build understanding and motivate others, including cross-functional partners across the company
• Guide new product ideas from initial concept all the way through launch
• Understand our customers and their journey through the product by engaging with them directly and often
• Use data to identify opportunities to improve our customers’ experience, devise strategy to execute your ideas, and partner with business stakeholders across HubSpot to make solutions that help our customers grow

We are looking for people who have:

• Experience launching products successfully to customers
• A multidisciplinary approach to thinking, combining market, business and technical insights to identify opportunities and weigh tradeoffs
• The ability to articulate product vision to a variety of audiences
• A deep respect for the expertise and insights of their collaborators, including engineering, design, UX research, analytics, and others
• A drive to understand customer needs deeply and truly solving for their problems
• Excellent communication, influencing, and interpersonal problem-solving skills
• A passion for growing healthy teams and leaders, cultivating psychological safety, and facilitating tough conversations that help people grow
• A desire to understand how HubSpot products work
• The ability to make decisions, test assumptions, and iterate - often without perfect information
• Demonstrated ability to adapt in an innovative and fast-paced environment
• An understanding of the competitive software space
• Are based in East Coast Time Zone

As a member of the Product Management org at HubSpot you’ll:

• Join a product-led culture that truly puts the customer first
• Create and advance an ambitious product strategy that’s driven by customer needs, business goals, powerful data, and global market indicators
• Partner closely with colleagues in UX and Engineering to create a high-value product that’s both powerful and easy to use
• Use your voice, share your perspective, and have a real impact based on your point of view
• Know what will lead to getting promoted, and why, thanks to clear expectations and robust career paths
• Be empowered to show up as your authentic self and choose a work style and location where you can do your best work, whether that’s at home, in an office, or a blend of the two.

Read more about our shared product principles here.