Director, User Experience (UX)
Our mission at HubSpot is to help millions of organizations grow better. As Director of UX, you’ll shape how businesses of all sizes experience HubSpot—designing intuitive, scalable, and impactful product experiences that help customers unlock value and grow with confidence.
Role Summary
As the Director of User Experience, you will lead a team of designers responsible for delivering seamless, end-to-end product experiences across key areas of HubSpot’s platform. You’ll balance simplicity with power—ensuring our products remain easy to use while supporting increasingly sophisticated customer needs.
You’ll operate at the intersection of design craft, product strategy, and business impact. Partnering closely with Product, Engineering, and Research, you’ll define the long-term UX vision, guide execution, and ensure a consistently high bar for quality across the customer journey.
This is a high-impact leadership role where you’ll scale teams, influence product direction, and help HubSpot deliver experiences that are both usable and deeply valuable.
What You’ll Do
- Lead and grow a team of product designers (and researchers), delivering high-quality, end-to-end user experiences across the platform.
- Define and drive UX strategy, balancing simplicity, scalability, and business impact across a diverse customer base.
- Partner cross-functionally with Product, Engineering, and Research to align on priorities, reduce complexity, and deliver cohesive solutions.
- Champion intuitive, customer-centric experiences that drive adoption, engagement, and long-term value.
- Establish and evolve design systems, patterns, and frameworks that ensure consistency and scalability across products.
- Coach and develop designers and design leaders, raising the bar for craft, clarity, and impact.
- Advocate for the voice of the customer, using qualitative and quantitative insights to influence product and executive decisions.
- Build a strong, inclusive team culture that supports collaboration, innovation, and growth across distributed teams.
What You’ll Bring
- Experience leading UX teams, including managing managers and senior individual contributors.
- Proven experience designing for B2B SaaS products across varying levels of product complexity and customer needs.
- Strong track record of delivering intuitive, high-quality user experiences at scale.
- Ability to balance long-term vision with near-term execution, making thoughtful trade-offs in fast-paced environments.
- Experience partnering closely with Product and Engineering to deliver customer-centric outcomes.
- Strong strategic thinking, with the ability to connect UX decisions to business impact and growth.
- Experience coaching and developing high-performing design teams.
- Excellent communication and storytelling skills, with the ability to influence stakeholders at all levels.
Nice-to-Have Qualifications
- Experience with product-led growth or self-serve experiences.
- Familiarity with onboarding, activation, or lifecycle experience design.
- Experience working with or evolving design systems at scale.
- Experience in high-growth SaaS or platform environments.
Where You’ll Work
- Location: United States
- Work location preference eligibility: Remote
- Travel/Shift: Occasional travel for team collaboration or company events
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.