Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$202,000.00 - $262,000.00What's the Role?
We are looking for a Senior UX Research Manager to lead the research team and guide product strategy for our Retention and Growth organization.
As the Senior UX Research Manager you will be responsible for leading a group of UX Researchers that partner with teams of product managers, designers, analysts, and engineers as they plan, test and refine great experiences for our buyers and sellers. Do you find joy in delivering insights that drive decisions for our business? If so, this could be the perfect match.
This is a full-time position reporting to the Director, Research. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.
What’s this team like at Etsy?
The Research team at Etsy helps the company understand our community of buyers and sellers and ensures they're central to our decision making. Our insights are part of the vernacular at Etsy and play a key role in building confidence around product decisions and our overall business strategy.
The Growth org focuses on building a sustainable flywheel of buyer acquisition and retention to continue Etsy’s growth and relevance among shoppers globally. The team thinks about driving buyer loyalty, Etsy’s offer strategy, push and email notifications, and so much more. Day to day you’ll collaborate with Product and Marketing stakeholders to accelerate growth across the buyer and seller experience.
What does the day-to-day look like?
Lead a team of 3+ UX researchers, mentoring them on UX methods, prioritization and career development
Guide researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researchers
Apply agile research techniques and explore new ways to deliver rich insights in a fast paced environment
Collaborate and communicate in a way that amplifies the voice of our customers, ensuring that the teams’ insights are embedded and acted upon
Partner with peer managers on other teams or in other departments—such as Design, Product Management, Engineering, and Analytics
Run your own projects when the need arises
Partner with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques
Recruit and hire outstanding researchers and facilitate their onboarding experience
Directly contribute to our Research team’s strategy and focus areas
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
Qualities that will help you thrive in this role are:
5+ years experience in applied product research, and has led research before in a growing company, ideally in a B2C or e-commerce company.
You have 2+ years previous research management experience developing and motivating an impactful UX research team, and enjoy coaching others on how to progress in their careers
You lead by example, and have a track record of influencing product decision-making with a strong point of view and inspirational, action-orientated research
You care deeply about understanding customer needs and delivering the best experience for them
You balance rigor and speed-to-learning, and guide your teams on research plans and methodologies that do the same
You’re confident using creative socialization techniques
You triangulate data, and are able to spot trends and opportunities through synthesizing various qualitative and quantitative inputs
You are a connector and have a high comfort level in building relationships and collaborating with internal and external relationships with key partners (Product, Marketing, Legal, Ops, etc.)
You have a growth mindset, and lead with curiosity and a continuous learning approach
Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.