About the Team
DoorDash Drive is looking for you to join our team as a Senior Associate, Live Operations Parcel Strategy & Operations on our Logistics team. DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. The business line you’ll be supporting is fast-growing, fast-paced, and is obsessed with efficiency. We are looking for someone to manage daily tactical site regional operations focused on our Live Operations, and a secondary focus on sortation or transportation considerations.
About the Role
The Senior Associate, Live Operations Parcel Strategy & Operation will own the day-to-day operations supporting the team that is our first line of support for our sortation and transportation network. They will work with both internal and external stakeholders to manage site operations and live escalations in direct partnership with our Regional and transportation leaders. This role reports directly to the Manager, LiveOps. We expect this role to be up to 20% travel, with primary focus on supporting a geographically separated and diverse LiveOps team in a remote capacity.
You’re excited about this opportunity because you will…
- Own: From first principles, you will oversee the live, tactical operations of 60+ locations and associated transportation lanes across a national hub and spoke network, ensuring all site processes run smoothly, efficiently and safely across a heavily externalized partner network.
- Strategize: Design, build, and execute data based alerting to inform larger scale initiatives and where resources may need diverted live to improve quality outcomes.
- Delight customers: Work cross-functionally with central teams to ensure your team is prioritizing initiatives to ensure customers the best experience on each and every order and your team is equipped with the tools, resources and support needed to achieve these goals.
- Be Flexible: This isn’t your standard role, core hours may shift based on business needs and operational availability will provide opportunities to interface with central and ground teams across the network supporting 24/7 operations.
We’re excited about you because…
- You solve problems from first principles. You’re excited to solve problems in innovative ways and you resist “this is how it’s always been done” thinking.
- You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous startup environments.
- You’re analytical. You let data win arguments. You are a data-driven problem solver with excellent Excel / Google Sheets / data analysis skills.
- You’re a proven leader. You have 3+ years of leadership experience and have managed leaders in an operations heavy environment.
- You go high and you go low. You’re able to flex between live escalations and day-to-day operational details. You’re able to take insights from time spent on incident response and distill them into actionable and scalable initiatives and Standard Operating Procedures (SOPs) for the business.
- You act like an owner. You take initiative to drive incremental improvement to the operation and manage the business as if it were your own.
- You have 2-4+ years’ experience in on-the-ground warehousing or logistics, preferably in the 3PL space.
- You have familiarity with SQL or data manipulation to draw conclusions.
- If internal, you qualify for internal mobility guidelines.
Bonus Points:
- You have experience scaling a successful start-up.
- You have a demonstrated interest in logistics, on-demand services, and marketplaces.
- You have proven experience in a call center, or remote support infrastructure
- You have experience working with 3PLs
- You have built and trained high performing teams.
- You have proven experience implementing structure and clarity among teams
We expect this position to be filled by 5/10/26.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.