Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
Docker supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub.
We are seeking a Principal Technical Program Manager (TPM) to lead and participate in high-impact, strategic programs for our Enterprise Support team. This team is responsible for delivering premium support services to large enterprise customers for a variety of on-prem and cloud based products and services.
As a TPM, you will operate at both the strategic and execution layers (coach/player), driving large, complex initiatives that span multiple organizations. You will partner with leadership across Engineering, Product, Security, Revenue, and Support to define priorities, align roadmaps, and ensure successful delivery of initiatives that improve the customer experience and drive business outcomes. A critical component of this role is designing and scaling processes that deliver premium services with efficiency, consistency, and high-quality execution across global teams.
Responsibilities:
Managing large, cross-functional projects/programs. With a focus on the success of Enterprise and Premium Support service delivery. Creating and tracking: Roadmaps, Timelines, Milestones, Dependency management across teams
Partnering with sales and revenue teams to drive attachment, value, and retention of premium support services.
Identifying technical and operational risks early. Managing inter-team dependencies. Creating mitigation and contingency plans
Leading without authority across: Engineering, Product, Revenue, Support. Driving alignment and decision-making while managing competing priorities.
Clear, concise communication to all stakeholders.
Breaking down complex problems into manageable parts. Understanding how systems and teams interconnect. Anticipating downstream impacts of decisions
Use data to evaluate process effectiveness and drive ongoing improvements
Serve as a trusted advisor on program strategy, execution, and operational scaling
Qualifications:
8+ years of experience in Technical Program Management or Senior Support Leadership roles in a software or SaaS environment
Background in delivering high touch premium support services to large enterprise customers.
Deep understanding of: Enterprise Support, Premium Support, High Touch Support operations and delivery
Solid understanding of: AI Agentic Tools (Claude, Codex, Cursor), Cloud platforms (AWS, GCP, Azure), Support Ticketing Systems (Salesforce)
Proven track record of leading large-scale, complex programs across global teams and organizations
Experience designing and scaling operational processes or delivery frameworks
Experience partnering with revenue and sales organizations
What to Expect
First 90 Days
Understand processes, roadmap, and priorities
Deep dive into Premium Support customers
Build relationships with key stakeholders
Identify risks, dependencies, and gaps
Define program scope, milestones, and KPIs
Remove blockers and improve coordination
Deliver early wins and increase visibility
First Year
Own larger cross-functional programs
Improve delivery consistency and predictability
Standardize processes and frameworks
Improve efficiency and reduce friction
Influence strategy and prioritization
Drive org-level initiatives and mentor others
How We Work
Scope & Complexity: You'll work on projects of moderate scope and complexity with significant impact on your team and related teams
Guidance: You'll receive general instructions on routine work and more detailed guidance on new or complex tasks
Growth: You'll have opportunities to lead projects, mentor teammates, and develop emerging strategic thinking skills
Autonomy: You'll exercise judgment within defined processes while contributing to process improvements
Docker does not offer visa sponsorship for this role.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.
Please see the independent bias audit report covering our use of Covey here.
Perks
Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave (after 6 months of employment)
Technology stipend equivalent to $100 USD net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris
Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
#LI-REMOTE
Compensation Range: CA$170.1K - CA$243K