Role Objective
The Program Manager for Scaled User Programs (SUP) in the AMER region is responsible for driving growth in customer training engagement at scale. This role designs and executes structured, repeatable programs that effectively reach broad audiences and convert initial awareness into active participation in learning initiatives. Serving as a key entry point into customer education, the Program Manager partners closely with Sales and Customer Enablement (CEA) teams to deliver consistent, scalable solutions that support customer adoption, improve training outcomes, and contribute to overall account health.
Core Responsibilities
1. Regional Strategic Leadership
- Develop and own the AMER Scaled User Programs strategy, ensuring alignment with regional business unit priorities and learner growth targets.
- Serve as the primary regional point of contact, evaluating and prioritizing initiatives to balance global requests with AMER-specific needs.
- Provide regular executive-level reporting (e.g., SBAR, MBR) to communicate program performance, risks, and learner funnel insights.
2. Operational Excellence & Scalability
- Drive operational rigor by auditing and optimizing program infrastructure (e.g., Airtable, Docebo, dashboards), ensuring reliability through system-based access and automation.
- Design and implement scalable, repeatable program frameworks that replace one-off efforts and can be consistently leveraged by regional teams.
- Maintain clear visibility into program demand and capacity through structured tracking of projects, priorities, and stakeholder requests.
3. Cross-Functional Enablement
- Partner closely with Sales and Customer Enablement teams to deliver structured learning programs that support customer adoption and growth within priority accounts.
- Act as the AMER representative in global forums, advocating for regional needs and ensuring alignment between global strategy and local execution.
Qualifications & Skills
- Program Management: Demonstrated experience managing high-volume, top-of-funnel enablement programs that drive engagement at scale.
- Operational Excellence: Proficiency with tools such as Airtable, Docebo, or similar LMS/database platforms, with a strong emphasis on building stable, system-driven processes.
- Stakeholder Management: Ability to navigate complex stakeholder environments, including managing competing priorities and confidently addressing out-of-scope requests to maintain focus on regional objectives.
- Strategic Planning: Experience developing regional roadmaps that translate broader organizational goals into clear, actionable initiatives.
What "Great" Looks Like
A successful candidate in this role demonstrates strong ownership of the AMER learner funnel, proactively driving performance rather than simply executing assigned tasks. They serve as a reliable and scalable partner to the Sales organization, enabling consistent impact across a broad customer base.
This individual operates with a high level of transparency, maintaining clear and structured documentation to track progress, priorities, and outcomes. They also ensure that regional technical infrastructure is robust, scalable, and resilient, with systems designed for continuity and independence from individual contributors.
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.