At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
We are looking to build a brand new HR Services shared services team in Manila to support Amazon’s growth globally. The hub will provide a multi-language capability to our internal customers and we are looking for HR Service Administrator to join our growing Shared Services Center. HR Services teams will be driving to redesign the processes and tools for service globalization and infinite scalability, providing an innovative and frustration-free experience to our employees around the world. With the service hub being built in Manila, the team will provide instant and high quality services across APAC and the globe, to Amazon business, managers and employees. Services include but not restricted to employee transactional processes, such as onboarding, centralized timekeeping, data management, exits, compliance related activities etc.
About Amazon Centralized Timekeeping:
The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. CTK will support and manage time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via MyTime and trouble ticketing from operators and HR across the network. The Centralized Timekeeping team manages the system and ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind.
Position Description:
Join Amazon’s HR Services team in Manila and help make a difference for all Amazonians! We are recruiting for a Time and Attendance Operational Admin. This position specializes in the time and attendance management. The Timekeeper role is a centralized function that will manage time and attendance matters for buildings across the network. This role requires fast, accurate, and reliable data entry. You will work on MyTime system or related systems and a trouble ticket queue of time and attendance issues submitted by buildings or auto-generated from the Time and Attendance System. Your primary focus will be resolution of incoming time and attendance inquires with opportunities for other engagement upon completion of centralized responsibilities. You may participate in continuous improvement process projects. A keen understanding of Amazon’s attendance policies, employee groups, and applicable state and federal laws will be necessary. Timekeepers will focus primarily on system and ticketing, data auditing. Perform other projects and duties as required. You will report directly to the team leader.
Basic Qualifications
- Bachelor’s degree
- Fluency in Japanese
- Required JLPT N3 certification
- 6+ months of experience
Preferred Qualifications
- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.