Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

At Airbnb, we are driven by our mission to create belonging everywhere. Our Platform Managers embody this ethos, envisioning ideal end states for our community and working backward to achieve them. The Community Support (CS) team is a global business unit that delivers support to millions of guests and hosts worldwide. We focus on building a technology platform that scales alongside Airbnb, delivering exceptional customer service and improving both efficiency and agent experience. The CS Platform Product team plays a crucial role in this, leading efforts to create seamless, self-solve solutions for our users. You will work closely with a partner team, the Global Operations Community Support Planning team. This team is responsible for driving the end-to-end roadmap planning process for Community Support at Airbnb. Our team ensures that initiatives and programs are prioritized to align with our overarching strategy and our commitment to delivering an exceptional customer experience

The Difference You Will Make:

You will play a critical role in ensuring the success of product planning processes. You will own the relationship between the Platform+ Experience team and the Community Support Planning team. You will own the product planning process for the Platform + Experience. You will ensure the planning process runs smoothly, own communications with cross-functional stakeholders, and proactively identify opportunities to add value while addressing potential challenges, always striving to deliver measurable impact for our customers and the business.

A Typical Day:

• Plan agenda and own logistics for major product planning meetings and gatherings, and drive follow up actions to completion
• Communicate clear project plans including timelines, deliverables, and big rocks to the Platform Team
• Project Manage planning processes ensuring PRD completion and hand-off to engineering
• Provide transparent, proactive, and timely updates to requesters, leadership, and other customers of planning
• Work cross functionally with Engineering and TPM teams to coordinate engineering sizing
• Regularly report on the status of the planning process (KPIs) through a monthly executive summary
• Calculate and maintain capacity estimates for the platform + experience team and CS Labs team
• Allot work to the CS Labs team in alignment with the product roadmap and priorities
• Maintain source of truth trackers and documentation

Your Expertise:

• 7+ years of experience in strategic planning, program management, or product operations roles with a proven track record of success
• Proven experience leading cross-functional product planning or portfolio management processes with executive visibility
• Exceptional communication skills, verbal, written and presentation, to all levels of an organization
• Strong problem-solving and analytical skills
• Understanding of product management processes, experience working with engineering teams
• Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable
• Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams
• Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is desired
• Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient
• Strong strategic judgment: an ability to interpret organizational goals and translate them into planning activities
• Ability to manage multiple, competing priorities simultaneously, in a fast-paced environment
• Comfort working with both big-picture strategy and tactical execution
• Champion for continuous improvement
• Exceptional listening skills and strong attention to detail
• Travel requirements: Up to 10% of time, based on project requirements

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Offices: United States