Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
In Community Policy, our mission is to create and evolve principled policies that establish the rules of the road for guests and hosts across Airbnb. This involves solving some of the most complex Trust & Safety challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies.
The Difference You Will Make:
As a Senior Manager for Community Policy, you will partner closely with stakeholders across the company to support Airbnb's strategic objectives. You will lead policy development in the anti-discrimination and safety space, addressing real-world harms and ensuring every host and guest is treated fairly. This role entails understanding the needs of hosts and guests and collaborating closely with our operations, legal, business, design, and product teams. The policies you build will directly shape how millions of hosts and guests experience Airbnb and their confidence in the platform.
About You
- You are a seasoned policy leader who loves solving complex problems and collaborating cross-functionally.
- You have deep expertise in the anti-discrimination space and a track record in safety policies addressing real-world harms.
- You are an excellent communicator with exceptional writing skills.
- You are an adept presenter with experience engaging with all levels of leadership, including senior executives.
- You are a team player who thrives in a fast-moving environment and brings a strategic mindset and bias toward execution.
- You are principled, have meticulous attention to detail, and incorporate diverse perspectives in pursuit of the best decisions and outcomes possible.
- You are experienced at developing and implementing policies and measuring their effectiveness.
- You are proactively data-driven: you don't wait for problems to surface — you seek out data, research, and insights to identify gaps and opportunities to improve policies before they become issues.
A Typical Day:
- Have broad ownership over our policies affecting trust in Airbnb, especially in the anti-discrimination and safety space
- Lead policy development and draft clear and scalable policy frameworks that keep pace with company priorities
- Foster, build, and maintain relationships with cross-functional stakeholders across the business including Operations, Legal, Anti-Discrimination and Equity, Public Policy, Product, Communications, and Supply, acting as a trusted policy partner who helps teams move forward
- Guide policy operationalization efforts in partnership with cross-functional stakeholders
- Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate
- Serve as subject matter expert to provide sound policy guidance for time-sensitive escalations, including from Operations and company leadership
Your Expertise:
- 10-15+ years of experience in a Policy, Legal, or Trust and Safety role
- Prior policy leadership addressing discrimination and safety issues in a complex international setting
- Thoughtful business judgment, strategic thinking, and ability to work well under pressure
- Exceptional writing and communication skills
- Demonstrated capacity for critical thinking, research, and analysis
- Strong attention to detail
- A track record of strong leadership and an ability to independently manage a portfolio of challenging issues
- Fluency in data analysis and leading data-driven decision-making
- Deep understanding of the end-to-end policy process and how to influence policy delivery
- Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration
- Ability to explain and simplify complex information to others
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Equal Employment Opportunity:
Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Offices: United States