Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The team you will join:
When a significant incident impacts, or threatens to impact, our community or company, Global Crisis Management works to coordinate a swift and effective company-wide response to the crisis in order to mitigate harm and best support those affected. Our team is composed of dedicated professionals who possess both a breadth and depth of institutional knowledge striving to always do the right thing in intense, and often ambiguous, situations.
The difference you will make:
As a Disaster Response Coordinator within the Global Crisis Management (GCM) team, you will play a pivotal role in a dynamic team dedicated to mitigating the impact of unexpected events by preparing, acting decisively, and doing what is right for all of our stakeholders.
A Typical Day:
Global Incident Response
- Review global incident notifications and determine the response strategy based on the threat severity and business impact
- Conduct proactive research to monitor threats and events globally for potential impact to Airbnb stakeholders
- Use internal tools to promptly inform both our internal and external communities as needed
- Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences
- Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options
Cross-functional Collaboration and Partnership
- Effectively coordinate disaster response with cross-functional teams
- Serve as point of contact for the GCM Disaster Response team’s responsibilities and actions
- Provide clear situation reports and critical updates to stakeholders
Operational Execution
- Actively participate in product and process improvement efforts and collaborate with the operations manager to develop recommendations for improvements
- Other duties as requested or assigned
Key Attributes
- Communication and Presentation: Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build credibility, trust and connection through communication.
- Strategic Mindset: Develop process improvements and best practices considering long term needs and solutions.
- Problem Solving and Managing Complexity: Consider all of the factors at play, including financial, brand, and customer satisfaction risks when deciding how we should respond to an incident. Implement a clear strategy for tackling complex problems. When needed, develop new and creative ways of working that address stakeholder needs and existing gaps.
- Influence: Consider others' interests and needs in order to address them more effectively. Find ways to win others over to their perspective or adopt their ideas, or take action based on their suggestions. Take the time to make a case, negotiate, or argue a perspective in an effort to change others' thoughts or perspectives.
- Global Awareness: Maintain a current, working knowledge of geopolitical developments and natural disaster activity across regions, and understand how these events are likely to unfold and affect Airbnb's community. Stay attuned to local market conditions that shape both the severity of an incident and the most effective response.
Your Expertise:
- 3+ years of experience in global disaster response, threat monitoring and assessment, intelligence analysis, or a related field
- Experience monitoring, assessing, and responding to global threats, disasters, and crises
- Excellent written and verbal communication
- Strong attention to detail and ability to follow procedures
- High level of dependability to meet schedule expectations and working in a fast-paced environment
- Availability to travel occasionally as required
Schedule Details
- This position’s schedule is Tuesday-Saturday, 8am-5pm GMT/BST. The role may require working company and national holidays as well as working occasional unexpected hours as needed. Schedule expectations are subject to change based on changes to team and job requirements.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You:
The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Offices: South Africa, United Kingdom