Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.
The Difference You Will Make:
In this role, you will provide specialist API support and act as a subject matter expert for our connectivity operations. Your responsibilities include conducting analysis and technical troubleshooting to solve complex problems, monitoring key metrics, and error logs to optimize performance or for ensuring timely error resolution. You'll serve as a technical point of contact for both internal and external partners, offering expert insight into Airbnb’s api’s and our partner systems. You’ll support the Connectivity Team and Enterprise Account Team with projects designed to achieve Airbnb’s commercial goals. You'll also help to create and improve internal knowledge bases and training materials so teams can independently handle API-related questions.
A Typical Day:
- Use data to identify strategic opportunities and drive sales growth
- Provide day-to-day technical support for internal and external systems, including connectivity issues, to proactively mitigate partner impact
- Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
- Educate clients on product updates and share partner feedback with internal stakeholders
Implement and oversee effective troubleshooting processes, escalating as needed - Identify patterns in data and feedback to improve services and products
- Research technical information to deepen your understanding and support decision-making
- Contribute to the development of technical communication materials such as policies, procedures, and presentations.
- Collaborate with your team to design and manage projects which support the commercial goals of Airbnb and our hotel and connectivity partners.
Your Expertise:
- 6+ years of experience in a Connectivity Operations, Solutions or Technical Partner Manager role
- Strong understanding of hospitality/travel software; CRS,PMS, Channel Managers
- Proficiency in SQL, Sumo Logic, Looker and Excel.
- Tableau, Asana, Jira and Salesforce experience preferred.
- Solid technical troubleshooting skills and project management experience.
- Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels with stakeholders at various levels.
- Effective time management and ability to prioritize in a fast-paced environment
- Strong quantitative skills with a proven ability to leverage data in decision-making
Adaptability to shifting priorities, projects, and deadlines - Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Offices: United States